Refund Policy
Refund & Return Policy
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return according to the following policy.
1. Return Period
Customers may request a return within 30 days after receiving the product.
To be eligible:
- The product must be unused
- The product must be in original packaging
- Proof of purchase must be provided
2. Return Process
Before returning any item, please contact our customer service team.
Email:
Please include:
- Order number
- Reason for return
- Photos/videos if the product is damaged
Unauthorized returns may not be accepted.
3. Refunds
Once we receive and inspect the returned item, we will process your refund within 3-7 business days.
Refunds will be issued to the original payment method.
4. Non-refundable Items
The following items may not be eligible for refunds:
- Used products
- Products damaged by misuse
- Items returned without authorization